SHIPPING/DHL/FedEx/EMS

Q. I haven’t received my package, what do I do?

A. If you don’t get your package after (6) days past the expected delivery date, contact us. We can do a trace with FedEx, EMS, DHL. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.If there’s a trace done, FedEx, EMS, DHL will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have  an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.